GET IN TOUCH
Real humans replying to every email within 24 hours.
Email
the fastest way
info@velorvi.com
Replies within 24 hours.
Phone
M-F 9-5 PST
562-585-7132
Real humans on the line.
Address
by appointment only
800 Santiago Ave
Long Beach, CA 90804
Contact Us
Do you have any questions?
Quick Answers
The most common questions. For anything else, email info@velorvi.com.
Our customer support is available Monday to Friday: 8am-8:30pm.Average answer time: 24h
How fast will I get a reply?
Most emails get a reply within 24 hours, weekdays. Weekend emails are answered Monday morning.
Where is my order?
Email info@velorvi.com with your order number and we will track it down for you.
Can I cancel or change my order?
If your order has not shipped yet, email us immediately. We will do our best.
How do I start a return?
Email info@velorvi.com with your order number and reason for return. We will send you a prepaid label.
Our customer support is available Monday to Friday: 8am-8:30pm.Average answer time: 24h
Free Shipping
on every US order
No minimums, no surprises.
30 Day Returns
easy and hassle-free
Send it back if it does not feel right.
Real Support
actual humans reply
Email info@velorvi.com any time.