Terms of service

Privacy Policy

Last updated: June 7, 2026

Velorvi operates this store and website, including all related information, content, features, tools, products, and services, with the goal of providing you, the customer, with a thoughtfully curated shopping experience (collectively, the "Services"). Velorvi is powered by Shopify, which enables us to deliver the Services to you. This Privacy Policy explains how we gather, use, and share your personal information when you visit, browse, or make a purchase through the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with regard to the collection, processing, and disclosure of your personal information.

Please take the time to read this Privacy Policy carefully. By using or accessing any part of the Services, you confirm that you have read and understand how your information is collected, used, and shared as described here.

Personal Information We Collect or Process

The term "personal information" refers to information that identifies or could reasonably be tied to you or another individual. It does not include information that has been collected anonymously or de-identified so it can no longer be associated with you. Depending on how you interact with the Services, where you live, and what is permitted or required by applicable law, we may collect or process the categories of personal information listed below, as well as inferences drawn from that information:

  • Contact details such as your name, mailing address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card numbers, debit card numbers, bank account details, payment card data, transaction records, payment methods, payment confirmations, and other related details.
  • Account information such as your username, password, security questions, preferences, and settings.
  • Transaction information including items you've viewed, added to your cart, saved to a wishlist, purchased, returned, exchanged, or canceled, along with your past orders.
  • Communications with us including anything you share when reaching out to us, such as a message sent to customer support.
  • Device information including details about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage information including how you interact with the Services, such as how and when you navigate the site.

Personal Information Sources

We may collect personal information from these sources:

  • Directly from you, such as when you set up an account, browse or use the Services, message us, or otherwise share your personal information with us;
  • Automatically through the Services, including from your device when you use our products or visit our site, and through cookies and similar technologies;
  • From our service providers, when we engage them to power certain features or to handle personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you engage with us or which Services you use, we may use your personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to deliver the Services to you, including fulfilling our agreement with you, processing payments, completing your orders, remembering your preferences and saved items, sending account-related notifications, processing purchases, returns, exchanges, and other transactions, creating, maintaining, and managing your account, coordinating shipping, supporting returns and exchanges, allowing you to leave product reviews, and crafting a personalized shopping experience — for example, recommending items related to what you've bought. We may also use your information to refine and enhance the Services overall.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes — sending marketing, advertising, and promotional communications by email, text message, or postal mail, and showing you online ads for products or services across the Services and other websites, including based on items you have previously purchased, added to your cart, or otherwise interacted with on the Services.
  • Security and Fraud Prevention. We use your personal information to verify your account, deliver a secure payment and shopping experience, detect and respond to potential fraud, illegal activity, unsafe conduct, or malicious behavior, protect public safety, and keep our services secure. If you create an account, you are responsible for protecting your login credentials. We strongly encourage you not to share your username, password, or other access information with anyone.
  • Communicating with You. We use your personal information to provide customer support, respond to your inquiries, deliver services effectively, and maintain our ongoing relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law and respond to valid legal processes, including requests from law enforcement or government agencies, to participate in civil discovery, potential or active litigation, or other legal proceedings, and to enforce or investigate possible violations of our terms or policies.

How We Disclose Personal Information

In certain situations, we may share your personal information with third parties for legitimate purposes consistent with this Privacy Policy. Those situations may include:

  • With Shopify, vendors, and other third parties who deliver services on our behalf (for example, IT support, payment processing, analytics, customer support, cloud storage, fulfillment, and shipping).
  • With business and marketing partners to provide marketing services and show you advertising. For example, we use Shopify to support personalized advertising with third-party services based on your online activity across various merchants and websites. These partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to ask us not to share information about you for the purpose of showing you targeted ads and marketing based on your online activity across different merchants and websites.
  • When you direct us, ask us, or otherwise consent to sharing certain information with third parties — for instance, when shipping you a product or when you use social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information about your use of the Services in order to deliver and improve them for you. Information you submit through the Services may be transmitted to and shared with Shopify and third parties, which may operate in countries other than where you live, to deliver and improve the Services. In addition, to help protect, grow, and improve our business, we use certain enhanced Shopify features that combine data from your interactions with our store with information from other merchants and from Shopify. To provide these enhanced features, Shopify may use personal information about your interactions with our store, with other merchants, and with Shopify. In these cases, Shopify is responsible for processing your personal information, including handling requests to exercise your rights related to its use. To learn more about how Shopify uses your personal information and what rights you may have, you can review the Shopify Consumer Privacy Policy. Depending on your location, you may exercise certain rights over your personal information via the Shopify Privacy Portal.

Third Party Websites and Links

The Services may contain links to websites or platforms run by third parties. If you follow links to sites not owned or controlled by us, we encourage you to review their privacy practices, security policies, and terms before sharing your information. We do not guarantee and are not responsible for the privacy or security of those sites, including the accuracy, completeness, or reliability of any information you find there. Information you share in public or semi-public spaces, including on third-party social platforms, may be visible to other users of the Services or those platforms and may be used by us or third parties without restriction. Linking to third-party platforms is not, on its own, an endorsement of their content, owners, or operators, except where explicitly disclosed on the Services.

Children's Data

The Services are not designed for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has shared their personal information with us, please reach out using the contact details below and we will remove it. As of the Effective Date of this Privacy Policy, we are not aware of any "sharing" or "selling" (as those terms are defined under applicable law) of personal information belonging to individuals under the age of 16.

Security and Retention of Your Information

Please understand that no security system is perfect or completely impenetrable, and we cannot promise "perfect security." Furthermore, any information you send to us may be vulnerable while in transit. We recommend avoiding unsecured channels when sharing sensitive or confidential information with us.

The length of time we retain your personal information depends on a number of factors, including whether the information is needed to maintain your account, deliver the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights described below regarding your personal information. These rights are not unconditional, may apply only in certain situations, and in some cases we may decline a request when permitted by law.

  • Right to Access / Know. You may have the right to ask us to share what personal information we hold about you.
  • Right to Delete. You may have the right to request that we erase the personal information we have about you.
  • Right to Correct. You may have the right to ask us to update or correct any inaccurate personal information we hold.
  • Right of Portability. You may have the right to obtain a copy of the personal information we hold about you and, in certain situations and with certain exceptions, request that we send it to a third party.
  • Managing Communication Preferences. We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe link in our emails. Even if you opt out, we may still send you non-promotional messages, such as those about your account or your orders.

You can exercise any of these rights where indicated on the Services or by contacting us using the details listed below. To learn more about how Shopify uses your personal information and any rights you may have — including rights related to information processed by Shopify — you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing a request, as permitted or required by applicable law. Under applicable laws, you may designate an authorized agent to make requests on your behalf. Before honoring a request from an agent, we will require proof that you have authorized the agent to act for you, and we may also ask you to verify your identity directly with us. We will respond to your request within the timeframes required by applicable law.

Complaints

If you have a concern about how we process your personal information, please contact us using the details below. Depending on your location, you may also have the right to appeal our response by getting in touch with us at the contact information below, or by filing a complaint with your local data protection authority.

International Transfers

Please be aware that we may transfer, store, and process your personal information outside of the country in which you live.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant UK authority, unless the transfer is to a country that has been recognized as offering an adequate level of protection.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect updates to our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this site, update the "Last updated" date, and provide notice as required by applicable law.

Contact

Store Address: 800 Santiago Ave, Long Beach, CA 90804, United States

Store Email: info@velorvi.com

Store Phone: 562-585-7132

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (PST)

We aim to respond to your email within 1–2 business days.