FREQUENTLY ASKED QUESTIONS
Cannot find what you are looking for? Email info@velorvi.com.
Shipping
Everything about how your order gets to you.
How long will my order take?
Handling: 1-2 business days. Transit: 5-8 business days. Most orders arrive within 7-10 business days.
Do you offer free shipping?
Yes. Every US order qualifies for free shipping with no minimum.
Do you ship internationally?
Not yet. We currently ship within the United States only.
How can I track my order?
You will receive a tracking number via email as soon as your order ships.
Returns and Refunds
30 day easy returns on every order.
What is your return policy?
30 day easy returns on unused items. Email info@velorvi.com to start a return.
How do I start a return?
Email info@velorvi.com with your order number and reason. We will send you a prepaid return label.
When will I get my refund?
Within 5-7 business days after we receive the returned item.
What if my item arrives damaged?
Email info@velorvi.com within 48 hours with photos. We will make it right immediately.
Products
Common questions about our pieces.
Are bulbs included with lighting?
Most fixtures do not include bulbs. The product page will note if bulbs are included.
Is outdoor furniture weather-resistant?
Yes. All outdoor pieces are designed to withstand sun, rain, and seasonal weather.
Do you offer assembly?
We do not, but every piece ships with clear instructions and most assemble in under 30 minutes.
What is your warranty?
We stand behind every piece. Email info@velorvi.com if anything goes wrong.
About Us and Contact
Get to know us better.
How do I contact you?
Email info@velorvi.com or call 562-585-7132 M-F 9-5 PST.
Who is Velorvi?
A curated premium home goods brand. Family-owned, customer-obsessed. Read our story.
Do you have a loyalty program?
Coming soon. Sign up for our list at the bottom of any page to be the first to know.
Can I work with you?
Email info@velorvi.com with your inquiry and we will be in touch.
Still Need Help?
we are here
Email info@velorvi.com and a real human replies within 24 hours.