Refund policy
Refund Policy
Last Updated: June 7, 2026
At Velorvi, we want every order to feel like the right one. If something doesn't work out, returning it should be simple and stress-free.
Order Cancellations
If you need to cancel an order, please reach out within 24 hours of checkout by emailing . Include your order number so we can locate it quickly.
After the 24-hour window, we cannot guarantee a cancellation, as your order may have already entered processing. Once a package leaves our facility, cancellation is no longer possible.
If your order has already shipped, you're still welcome to return it once it arrives, in line with the terms below.
30-Day Easy Returns
You have 30 days from the date your order is delivered to start a return.
To qualify, items must be:
- Unused
- In their original condition
- Returned with the original packaging, tags, and any included accessories
Our team is here to walk you through every step.
Restocking Fee: $0 — we never charge one.
Return Policy Overview
- Return Window: 30 days from the date your order is delivered
- Condition: Items must be unused, in original condition, and returned with all packaging, tags, and accessories intact
- Easy Returns: Our team handles the process with you start to finish
- Restocking Fee: None
Return Costs
Defective or Incorrect Products
You will not pay anything to return an item if it:
- Arrived incorrect (not what you ordered)
- Was damaged during shipping
- Has a defect of any kind
Customer Remorse (Change of Mind)
Return shipping is the customer's responsibility when:
- The wrong item was ordered by mistake
- The item does not fit as expected
- The item is no longer wanted
Original shipping charges are not refundable.
How to Return an Item
1. Contact Us
Email with your order number and the reason for your return.
2. Pack Your Item
Place the item back in its original packaging along with every tag, accessory, and document it came with.
3. Send It Back
Use the shipping instructions in your return authorization email. You're welcome to use the carrier or method we recommend there.
Refund Process
- Inspection: Once your return arrives, we check the item to confirm it meets the criteria above.
- Refund Timing: After your return is approved, we begin processing your refund. Refunds typically take up to 7 business days to appear on your original payment method, depending on your bank or payment provider.
Exchanges
Exchanges are welcome. If you'd like a different size, color, or product, send a note to and we'll set up the swap for you.
Order Not Delivered
If your package hasn't arrived within the expected delivery window, email with your order number and we'll open a trace with the carrier. If the package is confirmed lost in transit, we'll issue a full refund to your original payment method or ship a replacement at no additional cost.
Non-Returnable Items
A small selection of items are not eligible for return for hygiene or safety reasons. These products will be clearly marked as non-returnable on their product page before you check out.
Changes to This Policy
We may update this Return & Refund Policy from time to time. Any updates will be reflected here along with a new Last Updated date, so we encourage you to check in periodically. Continued use of our site after a change means you accept the revised policy.
Questions?
Visit our FAQs page or contact our customer service team — we're happy to help.
Contact Information
Store Name: Velorvi
Address: 800 Santiago Ave, Long Beach, CA 90804, United States
Email:
Phone: 562-585-7132
Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM PST
Response Time:
We aim to reply within 1–2 business days.